Android Phone Stopped Synching with Office365

On 24th January 2012 after months of working perfectly one of our Samsung Galaxy S2 (Android) phones stopped receiving mail from Office365.

After a bit of diagnostics we found this post resolved the issue.  Hope it helps anyone with the same problem.

http://community.office365.com/en-us/w/exchange/exchange-online-update-may-cause-connection-issues-on-some-mobile-devices.aspx

 

Using Office 365 with a 1and1 domain name - To Forward or Transfer Email ?

Working with a new Office 365 client last week we came across a situation where they wanted to keep the many email addresses and pop boxes for their 1and1 domain and only have 1 Office365 license for a single email address they wanted to use with the power of Office 365 linking that address to any PC, their Windows Mobile phone and laptop.

Initially we used the Using Office 365 with a 1and1 domain name - Part 2 article but this meant that email addresses that were popped on 1and1 would not work.

What we did in this case was to leave everything as it was in 1and1 and simply FORWARD the single email address to [office365emailaddress]@[office365domain].onmicrosoft.com.

This is the simplist way and allows you to continue to use pop addresses for other email addresses set up in 1and1.

 

Nokia E63 on BPOS

We can confirm that a Nokia E63 does work successfully with BPOS with no additional Nokia Software required.  Email, contacts, calendar and tasks sync successfully.

Blackberry Bold 9780 with BPOS on UK Vodafone and BIS

We can confirm that a Blackberry Bold 9780 does work with Microsoft BPOS but cannot confirm at this stage if it works with Office 365.

Blackberry BIS on Vodafone only allows email to be synchronised though, not contacts or calendars across the air.

Samsung Galaxy S2 with Office 365 or BPOS

User Rating: / 3
PoorBest 

We have set up the Samsung Galaxy S2 to work with Microsoft Office365 AND BPOS using the ActiveSync capability of the Android operating system on the GS2.

It did take a couple of tries with what appeared to be the same settings but it appears to work fine synching email, calendars and contacts both with BPOS and Office 365.

Here is a summary of the key settings you will need rather than giving a step-by-step account.  If you need any help just add a comment.

Office 365 Settings

For office365 users we need to find out the server you are using.  It will be in a format like pod12345.outlook.com.  In order to find this setting you must go into office365 admin at portal.microsoftonline.com and do the following:

  • Click Outlook at the top then the Options pull down on the top right and click "Show All Options"
  • Scroll down and under Contact Numbers 

    Work phone:

    Mobile phone:

    Settings for POP, IMAP, and SMTP access...   < CLICK HERE
  • A popup will appear showing POP, IMAP and SMTP settings.  Write down the pod12345 value so example podnnnnn.outlook.com substituting nnnnn with your unique numbers
  • In the Galaxy S2 go into the Accounts and Synchronisation menu and add a mail account of type Activesync Exchange
  • When asked for the domain username this must be backslash your email address, so for example "\ This e-mail address is being protected from spambots. You need JavaScript enabled to view it "
  • When prompted for the servername enter the podnnnnn.outlook.com you noted down in the previous step
  • Make sure "Use SSL" and "Accept all SSL Certificates" are ticked
  • After entering all the data press NEXT and the Galaxy S2 will try and verify the settings
  • Once verified you may have to accept some settings sent from the office365 server.  For Galaxy S2 newbies this is hidden away and unless accepted prevents any sort of connection until accepted.  On the top left of the S2 screen you will see a settings icon.  Drag the top menu down and you will see the settings you must accept.  Simply do that and you should be good to go
  • Finally select what you want to sync.  EMail, contacts and Calendar items is probably the most appropriate
  • If you still can't get it to sync try the following from the office 365 portal
  • Go to Mail -> Options -> Show All Options (like we did in the very first step)
  • Switch from "Manage Myself" to "Manage my Organisation"
  • Select "Phone and Voice" from the left menu
  • Click the ActiveSync Device Policy
  • Double click the default policy
  • In the General settings tick "Allow devices that don't fully support these policies to synchronise"
  • In the Device Security settings UNTICK "Require device password"

Good luck !

BPOS Settings

These settings are similar to the office365 settings above and you can actually follow the instructions above for the most part ignoring any of the instructions performed from portal.microsoftonline.com

  • On the Galaxy S2 the Domain Username is backslash\emailaddress.  So for example if your email is This e-mail address is being protected from spambots. You need JavaScript enabled to view it the domain username is "\ This e-mail address is being protected from spambots. You need JavaScript enabled to view it " without the " characters
  • The exchange server depends on which region you are in.  For Europe this is red002.mail.emea.microsoftonline.com.  For details of your region look under "Mobile Device URL's" in this link http://technet.microsoft.com/en-us/library/cc745934.aspx

There shouldn't be any configuration required at the BPOS end.

More Articles...